FAQs
Welcome to the Dental Help Frequently Asked Questions Page
WHAT ARE SHIPPING TIMES AND COSTS?
WHAT PAYMENT METHODS CAN I USE?
Wisdom Dental Supply accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Wisdom Dental Supply features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
HOW CAN I TRACK MY ORDER?
The Wisdom Dental Supply Website provides Order Shipment Status and Tracking Information for all orders, and can be accessed under My Account > History > Order History
HOW DO I CREATE AN ONLINE ACCOUNT?
You can become a member instantly by clicking the "Register" section on the homepage.
HOW DO I EDIT MY ACCOUNT INFORMATION?
Click on the "Welcome" section on the Home Page. You can access the "My Account" section from the Pop-Up opened on the side.
WHAT IS YOUR RETURN POLICY?
We are committed to 100% customer satisfaction.
- We are aware of the return process shouldn’t be bother our customers and all process would be smooth and user friendly. That is why we are committing Money Back Guarantee and Replacement Warranty for all our sales in the USA.
- We are aware of the importance of the return policy; that is the return process should not be a burden to our customers; instead, it should be smooth and user-friendly. That is why we commit to provide Money Back Guarantee and Replacement Warranty for all our sales in the USA.
- Money Back Guarantee and Replacement Warranty terms start from purchase date and in 30 days you can make return products even if the product has been opened or used.
- Money-Back Guarantee and Replacement Warranty terms are valid for 30 days, starting from the delivery date even though the product package has opened and used.
- Wisdom Dental Supply will issue a full credit or refund and provide a pre-paid return label to return items at our expense.
- Please send us an email about your return request mail@wisdomdentalsupply.com
- Only medical, anesthetics, prescription needed items cannot be returned if they were opened or used due to hygienic concerns and health conditions.
- We do accept the same return policy for international sales. However, international buyers are responsible for return shipping costs.
